The ROI from IT service desk - A commissioned study conducted by Forrester consulting
Freddy AI for CX
Effortlessly deliver great customer experiences with Freddy AI.
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
Extend digital capabilities and deliver exceptional employee experiences with an intuitive, scalable, no code solution
With organizations reopening offices, here is an app to help you take the first step to prepare for a new normal
Freshservice’s intuitive, intelligent, no-code solution acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI
Automate repetitive tasks with powerful workflow automation and augment support with virtual agents & AI-powered chatbots
Integrate service management on a single platform to bridge silos, improve time to resolution, reduce costs and improve visibility
Rapidly develop enterprise-grade customizations with Freshservice’s no-code platform. Get expert onboarding, migration services and 24x7 support
Increase process efficiency and service agility by creating contextual and intelligent experiences through AI.
Improve agent productivity by triaging incoming tickets and providing ML-powered suggestions and responses, and put time back into their day so they can focus on more strategic IT initiatives.
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Simplify the service environment so that key information and workflows are available at the ready
Empower employees with a consumer-grade user experience in the channel of choice, whether MS Teams, Slack, or with the Freshservice chatbot
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Meet your expanding customer needs with the open and flexible Freshworks Platform providing rich API for custom integration, automated workflows, smart analytics, ecosystem partner solutions, and hundreds of Marketplace Apps
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Streamline service management across lines of business, from IT to HR, Facilities, Travel, Legal, and more, with consistent service experiences over a unified platform for improved visibility and efficiency.
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Gartner Peer Insights Customers' Choice for ITSM Tools
SDI Award for Best Implementation for 2 successive years
Capterra's Most Popular ITSM Software
G2 Crowd Service Desk Software Leader 2018
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
IT, HR, Facilities
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
HR, DevOps, IT
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
“Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstanding products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution”
Try Freshservice for free, and explore all the features you need to manage service delivery across your organization
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