Best alternative to your Service Desk | Freshservice

For a service desk, simplicity is the ultimate sophistication

When picking an ITSM software, it’s easy (and tempting) to go with the herd and pick something complex and expensive. What’s important is, to introspect on what YOUR business needs are, and pick an ITSM software that is easy to set-up, not clunky, and doesn’t involve a steep learning curve. On top of all this, Why pay a lot to get your service desk up and running?

If you have experienced any of the above mentioned problems, and have been looking for an alternative, look no further.

The Freshservice impact on our customers

ISG IT Department achieves 98% Excellent Customer Satisfaction with Freshservice

SLA achievement

97.7%

First call resolution

76.74%

Customer Satisfaction

94%

Read the story of ISG’s IT transformation. Read more

ISM sees a 93% reduction in ticket backlogs after using Freshservice

Response time

50%

Ticket volume

Customer satisfaction

98%

Find out how ISM slashed their ticket backlog. Read more

Western Sussex Hospitals sees 70% rise in first-call resolution

SLA achievement

96%

Ticket assignation time

20 sec

Customer Satisfaction

93.7%

See how Western Sussex made this critical leap. Read more

Selwood Housing reduces average ticket resolution times by 30% with Freshservice

Ticket volume

Resolution time

30%

IT Team Satisfaction

56%

Learn about the method Selwood Housing used. Read more

4 Reasons why you should look for an alternative

Easy to setup and easier to implement

When you login into a tool for the first time, you don’t want to be clambered by 10 tabs screaming for attention, not knowing where to even get started. We’ve been there, seen the frustration. That’s precisely the reason why we came up an ITSM solution that requires no tedious training & hard-to-follow 800-page manuals, or long-drawn-out processes to implement the software. Freshservice is simple to setup, easy to adopt by your IT agents and a breeze to use by your end users, without ANY training. Sit back and relax as you watch your IT teams use and embrace Freshservice in matter of few hours, and not weeks (or months).

A single service desk for every use case

The straight out-of-the box solution by Freshservice enables your team(s) customise templates for IT and business teams like HR, design, finance, and legal. You can customize to your team needs or configure any additional modules at NO EXTRA COST. The flexibility of our ITSM software allows every team in your organisation to offer a robust service desk experience. Forget the hassle of switching tabs, hopping multiple tools for different functions and focus on improving your employees’ productivity.

The complete ITSM software, sans the complexity

Your time should be spent on strategic IT initiatives, and not on getting your head around a complex and clunky software which has a very steep learning curve. Freshservice is your answer to performing all your ITSM tasks in an easy, uncomplicated way. Freshservice - Made for IT service, designed for people.

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An ITSM tool that’s easy on your pocket

Get a fully functional ITSM service desk for just $15 per agent per month. As your business grows from small to mid-market to enterprise segment, our plans keep up with your business asks whilst staying friendly on your pocket. With Freshservice there is no hidden costs! What you see is what you get, that’s how much you pay.