For a service desk, simplicity is the ultimate sophistication
When picking an ITSM software, it’s easy (and tempting) to go with the herd and pick something complex and expensive. What’s important is, to introspect on what YOUR business needs are, and pick an ITSM software that is easy to set-up, not clunky, and doesn’t involve a steep learning curve. On top of all this, Why pay a lot to get your service desk up and running?
If you have experienced any of the above mentioned problems, and have been looking for an alternative, look no further.