The Best ITSM Software

Freshservice is recognized as a leader, the best software for mid-market IT teams, the most usable service desk software, and #1 in customer satisfaction in G2 Crowd.

Everything you need for IT support

Easy to use and set up

Freshservice's modern and intuitive UI requires minimal or no training, and is customizable 
to IT and non-IT needs.

Multi-channel support

Automate tasks, provide support for issues raised via email, self-service portal, phone, chat, or in person.

Empower users with knowledge

Offer information in the knowledge base and services in the catalog so employees can help themselves to their needs.

Information at your fingertips

Maintain records of contracts, hardware, software, and other assets, be notified of all its details from acquisition to expiry.

Work smarter on the go

Leverage our mobile service desk app for iOS and Android to provide support within teams, manage assets, or request for services.

The Freshservice Impact

  • MC Saatchi

    “If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”

    author

    Adam Le Feuvre

    Project Manager

    Industry

    Advertising

    Usage

    IT, HR, Facilities

    Self-service use

    300%

  • Unidays logo

    “We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”

    author

    Tom Peach-Geraghty

    Head of IT Operations

    Industry

    E-commerce

    Usage

    HR, DevOps, IT

    Customer Satisfaction

    99%

  • Flipkart Logo

    “Freshservice has helped us improve our ability to serve to requests or queries in an elegant and professional manner. The portal experience is very good.”

    author

    Karthikeyan Rammohan

    Manager of People Operations

    Industry

    E-commerce

    Usage

    HR, Facilities, Security

    SLA

    94%

  • Veeva Systems

    "Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice."

    author

    Prasad Ramakrishnan

    Chief Information Officer

    Industry

    Software

    Usage

    IT, HR, Marketing, Facilities

    Customer Satisfaction

    97%

  • Cordant logo

    “I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”

    author

    Craig Bell

    IT Service Director

    Industry

    Human Resources

    Usage

    IT

    Customer Satisfaction

    96%

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Latest news from Freshservice

  • REPORT

    The State of the Service Desk

    Read this report by Freshservice based on 12,000 service desks to learn how the best have evolved from being a cost center to an innovation catalyst and revenue driver by making simple changes to their daily functions.

    READ FULL REPORT

  • WHITE PAPER

    Enterprise service management is now a business reality

    Learn how ITSM technology can be used to support other business functions to improve quality of service and the customer experience, increase operational efficiency and reduce costs, and improve managerial insight and governance.

    READ WHITE PAPER

  • BLOG

    4 Reasons why there’s no such thing as ITIL-compliant

    Many of us have slipped up multiple times, and still misinterpret what ITIL really is. There simply is no such thing as ITIL-compliant or ITIL compliance management. Read top 4 reasons why it doesn’t exist and how.

    READ POST

  • TUTORIAL

    ITSM 101 - The complete series

    Check out ITSM expert, Stephen Mann, as he introduces you to the world of ITSM. Explore the reasons why you need ITSM, how to go about implementing the processes, and how to avoid the most common ITIL adoption mistakes.

    WATCH VIDEO

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