Transform ITSM from cost center to value driver
Drive AI-powered innovation, optimize efficiency, and deliver tangible business value with a unified solution that’s easy to use and built for growth.
IT ops and employee services—united
Freshservice is built to provide operational excellence, superior employee support, consumer-grade employee experiences, and business continuity.
Delight employees with AI-driven resolutions
Keep your employees engaged with quick, consistent, and convenient services that world-class businesses offer to customers. Maximize productivity with services that are unified and accessible.
Resolve fast, restore quickly
When agents have the right tools and context together in one workspace and can automate routine tasks, you get fewer frustrations and faster resolutions. With all these capabilities and more, you can count on better business continuity.
Let AI ace your k-base
Increase employee satisfaction, expedite self-service, and share knowledge with a robust knowledge base and intelligent virtual agents. AI can auto-generate articles from prompts, and analyze recent incidents to highlight key questions for future articles.
Enterprise power without complexity
Deliver tangible business value by enabling efficient service management across the organization for anything your team touches.
Change management
Boost business continuity by bringing greater efficiency to change management. Accelerate change deployment and estimate the business impact of changes to mitigate risk proactively.
Explore more capabilities
Drive business value wherever people and technology intersect. Freshservice is the enterprise-grade, AI-powered solution for ITSM, ITAM, ITOM, and more.
Freddy AI
Deliver self-service for customers, quicker resolutions for agents, and better insights for managers.
Omnichannel
Email to Slack, major incidents to password resets, see everything in one elegant, unified view.
IT operations management
Consolidate, collaborate, and resolve fast with a unified solution, with AI to give you a boost.
IT asset management
See it all in real time: hardware, software, and SaaS in an auto-updating CMDB.
Freshservice integrations
Integrate Freshservice with cloud and on-premise enterprise applications, with minimal complexity, for faster time to value and higher efficiency.
Microsoft Teams
Get alerts, create or update tickets, see customer details, automate workflows, and more.
Zoom
Resolve issues faster, generate meeting links in tickets, and use screen sharing and remote control.
Jira
Create, link, and notify for Jira issues without leaving the Freshservice workspace.
Azure
Automate repeatable tasks and perform operations on virtual machines, networks, disks, images, and subnets.
Device42
Freshservice works smoothly with Device42 to enable easier CMDB and dependency mapping.
PagerDuty
Trigger PagerDuty incidents from Freshservice tickets, with auto-populated details and auto-linked incidents.
Related resources
See how leading brands around the world have succeeded with Freshservice for ITSM.
OfficeMax case study
Streamlined self-service and 24/7 ticketing helped OfficeMax achieve 91% customer satisfaction.
HelloFresh case study
The world’s leader in DIY meals found a way to cut costs and boost customer satisfaction.
AG Barr case study
Unleashing the power of bots, the beverage leader resolves half of inquiries without an agent.
TaylorMade case study
When ticket volume soared by 250%, Freshservice helped TaylorMade cut resolution times in half.
Aramex case study
Freshservice helped the shipping and logistics giant resolve IT service tickets 35% faster.
Elsevier case study
The healthcare analytics leader completed an ITSM overhaul for 7,500 employees in eight weeks.
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